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Frequently Asked Questions (FAQs)
Please visit our FAQ’s page - we may have answered your question already. This section provides answers to FAQ's covering all activities of the EDQM (more than 200 FAQs organised into 13 different topics). You can consult them by choosing the topic of your query. We regret that we are unable to provide email addresses on this website, however you can use the EDQM HelpDesk to email us instead.
The EDQM HelpDesk
If having checked through our list of FAQ’s you still have not found a response to your question, you may contact us via the EDQM HelpDesk.
- Select the topic and the question that closely relates your query.
- Click on the link ‘I'd like to contact the EDQM for further information. Click here’.
- Enter your email address and password. If you have previously registered an EDQM publication or opened an account in EDQM Store (our online bookshop) then please use this email address and password. If not, then you will need to create an account.
- Click on ‘HelpDesk’ and complete the question form. All fields should be completed. You may also attach a file to your message.
- Click on ‘Validate’ to send us the question.
Once we have responded to your question, you will receive an email alert. Simply log into your HelpDesk Message Box to read the response.
If you would like more information, please read our EDQM HelpDesk User Manual.
Headquarters
EDQM - Council of Europe,
7 allée Kastner, CS 30026
F-67081 Strasbourg
FRANCE
Telephone: + 33 (0) 3 88 41 30 30*
Fax: + 33 (0) 3 88 41 27 71*
* leave out the 0 if dialling from outside France
Business hours are from Monday to Friday: 9:00 to 17:00.
The EDQM office is closed on Saturdays, Sundays and French national holidays.
How to reach us?
Local area map of the EDQM’s office and travel details.
How to reach us (August 2008)
7 allée Kastner, CS 30026, F67081 Strasbourg, France - Tel. +33 (0)3 88 41 30 30 - Fax +33 (0)3 88 41 27 71
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